Gerard is a writer, trainer, and leader who has worked in healthcare since 2003. He has managed and trained teams in Optometry, Ophthalmology, and Family Medicine. Gerard currently works as a practice manager for a family practice in Atlanta, GA.
Covid-19 has changed the way in which patients access healthcare forever. The medical industry has fought a valiant fight against the Neflixization of (...) more
The patient has answered COVID-19 screening questions TWICE, checked in for the visit from his/her car, had a temperature check, and finally saw the o (...) more
You walk into the office and it feels like the world is crashing around you. You received an early morning text that your front desk is calling out be (...) more
What does employee engagement mean to you? Is it having “satisfied” employees who clock in on time every day and work 9 to 5 every day wit (...) more
The holiday season can be the most stressful time of the year for many people. Then 2020 arrived; stressors multiplied tenfold. If we add up all the s (...) more
We were forced to make some tough choices in 2020 and our employees endured everything from fear of losing their jobs to fear of losing their lives. I (...) more
Definition of joy: to experience great pleasure or delight Take a second to read the definition of Joy. Would you describe your workday as a great pl (...) more
You looked at the landscape of your organization and you have come to the realization that there is work that needs to be done to make your office a t (...) more
First, let me start by saying that like many of you, I hate wearing face masks. Any given day my team and I will spend about 8 hours in a mask. Howeve (...) more
For most of us, 2020 was a tough year. We had great hopes that 2021 would be our return to normalcy. Unfortunately, the Delta Strain had a diffe (...) more