Your patient satisfaction survey should cover every aspect of the patient’s appointment, which starts as soon as they complete the booking. You& (...)
Everything you do in your practice affects your bottom line. As a business, it is important to focus on profit margins, to ensure you’re keeping (...)
The satisfaction survey is a valuable tool that’s often underemphasized, especially in a practice setting where there’s plenty of other pr (...)
Everyone that has an optometry practice or manages one knows the importance of online reviews for their practices – not only for their marketing (...)
Quality feedback is invaluable in fine tuning the patient experience. But how to make sure your patients are heard and the feedback you receive is pro (...)